Termeni și condiții

Terms of use

GENERAL DISPOSITIONS

The delicatera.ro website belongs to PREMIER CATERING & EVENTS SRL, a Romanian legal entity, with headquarters in Bucharest, Berceni road no. 8, sector 4, Bucharest, registered at the BUCHAREST Trade Registry Office with order number J40/10592/2011, ID: 29064088.

The information contained in this site is protected by Romanian and/or international regulations. These terms and conditions (hereinafter referred to as "T&C" "Terms and conditions") refer to the delicatera.ro website and are addressed to, are applicable to and are binding on any person (hereinafter also referred to as the "user" or the "buyer" or "the customer") accessing this website.

By accessing this site and/or any page on the site and/or by accessing and/or using in any way any information on the site, regardless of the method of access and/or use, and/or by expressing any intention to purchase of any goods and/or by purchasing any goods, you (the user) agree to and agree to be bound by and be bound by all the terms and conditions set forth in/on this site, which shall have contractual value and shall apply that a contract between you (the user) and PREMIER CATERING & EVENTS SRL

If you do not agree with, if you do not wish to fully comply with, if you do not understand or if you do not wish to be bound by the terms and conditions presented in/on this site, please do not use in any way and in no way this site. These terms and conditions establish the terms and conditions for accessing and using the delicatera.ro website as well as the general terms and conditions for the purchase of the goods presented on the website. For various reasons (to reflect changes in the law, our internal practices, the website or the technology used, etc.), these T&C may undergo changes. Therefore, we ask you to check the date of the last update of the document. Also, if the changes made will be significant, we will notify you about their content by email (sent to the email address you specify in your account) or through an announcement on the website - before the change takes effect. enter into force. We will consider that you accept them if you continue to use the website and user account after their update date. Changes will only apply for the future; will not affect orders already accepted and confirmed. If you do not agree with the changes, please stop using the website.

THE ACCOUNT

To access certain sections and/or information and/or to be able to order and/or purchase any goods, the user can create an account (“account”). The account can be created by the customer, for which purpose he enters certain personal data. To find out exactly what personal data we may collect about you, how we use it and how we obtain your consent, please see our Privacy Policy.

The user is exclusively responsible for all data provided at the time of account creation being correct, complete and true, PREMIER CATERING & EVENTS SRL being exempt from any liability in these cases. PREMIER CATERING & EVENTS SRL may disable an account where the user does not properly comply with any terms and/or conditions. The user account is for personal use only and you may not transfer it. You must not authorize or permit anyone else to use it. We have the right to suspend/terminate your account (including deleting the information it contains) whenever we have reason to believe that it is being used illegally or contrary to these T&Cs. If you make a purchase of products as a representative of a legal entity (for example, company, NGO, PFA), you will also need to provide us with some information about this entity (in addition to your account creation data): Name and Headquarters social; Registration number in the Trade Register or in the National NGO Register (as applicable); CUI or CIF; Bank and Legal Entity Account. When you communicate with us on behalf of that legal entity you represent, you expressly represent that you have the authority to act on its behalf; your agreement to these T&Cs is legally binding on that entity. Account management Using the settings in your user account, you can complete your information, correct any errors you may have encountered when entering data, and ask us to change or remind you of your password.

THE GOODS

Goods can be ordered and purchased by adding to the cart, filling in the order form, selecting the payment method and paying for them. If the products have been added to the shopping cart, without finalizing the order, this does not result in PREMIER CATERING & EVENTS SRL being obliged to reserve them.

PRESENTATION OF PRODUCTS ON THE WEBSITE

We make every effort to present the appearance, color, characteristics and descriptions of the products on the website as accurately as possible. However, you understand and accept that there may be minor differences between the actual products and the way they appear on the website. For example, sometimes the labeling and packaging of the products you receive may differ slightly from the images on the website.

THE PRICE

All product prices are expressed in lei, include VAT and are valid at the time of ordering. All displayed prices are in lei. The displayed prices do not include the green stamp fee, transport, delivery costs or postal fees that will be borne by the user. The price for the ordered products, the applicable VAT and other related taxes (when applicable) are those displayed on our website at the time you send us your order.

Periodically, these may undergo changes, but changes will only affect future orders, not those already accepted and confirmed. Courier delivery costs are charged in addition to the price of the products and are displayed on the website when you place an order. These depend on the delivery method you opt for. We make every effort because the price on the website and complete. However, if we have incorrectly stated the price of a product on the website, we are not obliged to supply you with that product at the wrongly stated price – provided that we notify you of the error before accepting your order. In such a case, you will be able to decide whether or not you want to order the product at the right price. If you don't want it, we will fully refund any payment already received, within 7 calendar days at most from when you told us you don't want the product at the correct price

PROMOTIONS, DISCOUNTS OR CONTESTS

In some periods - at our discretion - we may have promotions on some products, we may organize contests with prizes or we may offer price reductions or free shipping for orders that exceed a certain amount set by us. At that time, they will be subject to terms and conditions or organizational regulations - additional to these T&C - which will be displayed separately on the website.

THE COMMAND

The order is an electronic document that is the form of communication between PREMIER CATERING & EVENTS SRL and the user through which the user transmits to PREMIER CATERING & EVENTS SRL, through the delicatera.ro website, the intention to purchase goods from the website.

By completing the order, the user agrees that a representative of PREMIER CATERING & EVENTS SRL will contact him by any available means (including e-mail and/or telephone) for personal confirmation of the Order. The moment of the conclusion of the distance contract between PREMIER CATERING & EVENTS SRL and the user is the moment of receipt by the user from PREMIER CATERING & EVENTS SRL, by means of electronic mail and/or SMS, of the notification of dispatch of the ordered goods or any moment of the confirmation, on a lasting support, by PREMIER CATERING & EVENTS SRL, of accepting the order made by the user.

In order to purchase certain goods, you will need to conclude an agreement for the purchase of those goods and/or the user to pay the price of the goods, any of these conditions will be presented on the site, as appropriate. Placing the order The order through the website involves the following steps: Selecting the products and adding them to the shopping cart; Click on the "Pay" button - where a list of your purchases, the price and the cost of delivery appears; Click on the "Pay" button - where you are asked to choose the billing and delivery address; Click on the "Next step" button - where you are asked; also here you will be able to use a discount code and/or a "Gift Card" code, if you have one, to reduce your payment amount; Sending the order to us;

You must ensure that the details of your order or any other information you give us are correct. During the ordering process, before placing the order, you can check, modify and correct any errors that may appear, including reviewing the list of ordered products - using the "change" function and/or pressing the "Back" button in the browser Internet. We reserve the right to carry out checks and request additional data from you before accepting your order.

ORDER CONFIRMATION

After you have placed an order on the website, we will send you an order confirmation and acceptance email. Only at that moment, there is a contract between you and us. The contract implies your obligation to pay us for the ordered products. We encourage you to keep the e-mail in which we accept your order and confirm the conclusion of the contract. If it is not terminated according to the law, the contract lasts until the delivery and full payment of all ordered products. Order fulfillment The fulfillment of any order by us is conditional on the availability of the ordered products. If an ordered product is currently unavailable, we will notify you before accepting the order; and if you tell us that you don't want to wait until it becomes available, we will make the necessary arrangements to refund you in full any amount already collected, within 3 calendar days of you telling us of your decision. PREMIER CATERING & EVENTS SRL delivers the goods for which the price has been paid, to the delivery address indicated by the user, under the condition that the data provided by him, necessary for the purchase and delivery process, are correct, complete and true, the user being solely responsible that all data provided is correct, complete and true, PREMIER CATERING & EVENTS SRL being exempt from any liability in these cases. By completing the order, the user guarantees that all the data provided is real and correct, otherwise he bears the consequences of these errors (e.g. delay or wrong sending of the order, etc.). PREMIER CATERING & EVENTS SRL uses its own courier services.

THE PAYMENT

If you are a consumer: you can pay by bank card (the online payment processor is Vivawallet). In the event that, (1) any sum owed to us is not paid or, (2) a date paid is unjustifiably reduced, we reserve the right to resolve (terminate) the contract concluded with you, by the simple notification, which we can also send you by e-mail. Transactions on our website are carried out in lei. If you choose to pay by bank card, it is possible that the bank that issued your card may charge additional fees, depending on your contract with the card issuing bank. Any additional commissions charged by the bank issuing the card are not visible at the time of the transaction made with us on the website because they do not belong to us or to our partner through which the payments made with the bank card are processed. PREMIER CATERING & EVENTS SRL does not store details about your card and the payments you make online through our website. They are used by Vivawallet (the partner company for secure payment processing). We recommend that you read more about this aspect in the Privacy Policy.

DELIVERY

The delivery of the ordered products is made in the Bucharest - Ilfov area (localities: Otopeni Mogoșoaia, Domnesti Pipera voluntari, Popesti Leordeni) between 10:00-19:00, from Monday to Saturday, and on Sundays between 10:00-15:00, starting with the day following the day on which the order was placed on the website.

Safety comes first for us, that's why every day we make sure that all our operations are carried out in the best hygienic conditions.

We deliver in Bucharest, as follows:

The order must be placed at least 24 hours before the time of delivery
Please select the desired delivery time on the shopping cart page.
The minimum order is 250 RON for the mentioned areas - transport is included.
Our products are delivered through our own suppliers.

*for other towns in Ilfov apart from those mentioned, the minimum order is 600 RON.

THE GUARANTEE

According to the law, you do not benefit from the warranty in the case of food products (food, food supplements, juices, bars, fruits and vegetables, etc.);

For complaints and after-sales service, please call 0219993 Risks and ownership of the goods You become the owner of the ordered products only after full payment of the price (including delivery costs). Until that time, you are deemed to be holding the products in custody for us.

The risk of damage to or loss of the products is transferred to you when the products are delivered to you, or to a person designated by you (other than the courier).

Content posted by you In general, you can write comments on the products on the website and on the articles on the blog associated with the website, including using referrals (shares) and appreciations (likes) through social networks. But whenever we allow you to upload content to the website, you must ensure that that content is correct, not misleading, does not violate the law and/or the rights of third parties. Also, your content may not be defamatory, offensive, vulgar, racist, obscene, abusive, threatening, harassing, inappropriate, or violate another person's privacy or privacy. We reserve the right to suspend, modify or delete any content - without notice - if it is the subject of a complaint, if a criminal offense has been committed, if we have reason to believe that it violates these T&C, if such measures are necessary to protect us or other people or if we are required by law or by a competent authority. In such event, you must not attempt to republish or resubmit that content.

Information on WEEE (Waste electrical and electronic equipment) Emergency Ordinance no. 5/2015 establishes measures to protect the environment and the health of the population by preventing and reducing the negative effects of the generation and management of waste electrical and electronic equipment (WEEE), by reducing the global effects of the use of resources and by improving the efficiency of the use of these resources. 5.2 In order to contribute to sustainable development, users of electrical and electronic equipment (EEE) have the obligation to comply with the following provisions of the ordinance: not to dispose of WEEE together with household waste from the home; to deliver WEEE only to collection points and centers specially set up for this purpose. Thus, EEE users actively participate in the recovery and recycling of WEEE, contributing to the reduction of potential harmful effects on the environment and human health due to the presence of hazardous substances in EEE. Violation of these legal provisions constitutes a misdemeanor and is sanctioned with a fine from 500 lei to 1,000 lei for natural persons and with a fine from 10,000 lei to 20,000 lei for legal entities. COMMON PROVISIONS PREMIER CATERING & EVENTS SRL reserves the right to refuse and/or cancel and/or denounce unilaterally and/or terminate, by announcing (notifying) the user in the account and/or by email and/or by SMS, and without fulfilling any other prior formalities and without any judicial or extrajudicial procedure, any orders and/or purchases and/or contracts/agreements, for products that are displayed on the website as a result of errors, or that, due to errors, present information and/or erroneous/ridiculous prices (prices that any diligent buyer can judge to be erroneous/ridiculous) and/or which for reasons independent of will or control he can no longer sell and/or deliver and/or insure to the user, as the case may be and /or in connection with which the user has not properly fulfilled his obligations. Without affecting other rights of PREMIER CATERING & EVENTS SRL, PREMIER CATERING & EVENTS SRL can refuse any Order placed by the Buyer, and will be able to notify (notify) the user in the account and/or by email and/or by phone about this, in any of the following cases: i) non-acceptance of the transaction by the issuer of the user's card; i) failure / invalidation of the online transaction; iii) the data provided by the user is incomplete and/or incorrect; iv) previously failed deliveries to the user; v) the user's activity may cause damage to PREMIER CATERING & EVENTS SRL or its partners; vi) there are doubts about the method of payment.

If the user has paid the price for any of these products mentioned above in this section, the price will be returned to you by PREMIER CATERING & EVENTS SRL, any other liability being excluded. We wish to resolve amicably any misunderstandings that may arise between you and us regarding these T&Cs. But if we cannot reach an amicable solution, the dispute will be settled by the competent court in Bucharest. We cannot guarantee that your website will always function uninterrupted or error-free. We have the right to suspend the website for repairs, maintenance, improvement or other technical or commercial reasons, without notice and without incurring liability. We do not assume responsibility for the non-fulfillment or late fulfillment of any of our obligations to you, if this is caused by circumstances beyond our control (including malfunctions of third-party telecommunications systems). Copyright PREMIER CATERING & EVENTS SRL owns the copyright and/or usage rights over all the content (photo, text, video) presented on the site. If you would like to report a possible copyright infringement, please write to us office@premiercatering.ro

The use in any way - without our prior written consent - of any elements on this website (photos, text, graphic or video elements, design, layout, logos, brands, software, etc.), attracts the consequences provided by applicable law. Complaints If you have any concerns or complaints, please contact us. We intend to resolve any complaint internally within 10 days (unless the law requires us to do otherwise), and we will inform you of the decision. You can also contact the appropriate public authorities.

MISCELLANEOUS PROVISIONS

Accessing and/or using the site and/or and expressing any intention to purchase any goods and/or purchase any goods, does not give the user and will not be interpreted as conveying or conferring any right to the user regarding the information that access and/or use them. All rights to the site and the content of this site (hereinafter referred to as "the content"), including without limitation copyrights or trademarks, are the property of PREMIER CATERING & EVENTS SRL or belong to other content owners and these terms and conditions do not grant the user no right to use any brand or other logo or other type of content, regardless of its nature, that is found on the site.

Consequently, it is necessary to obtain the consent of PREMIER CATERING & EVENTS SRL and the content owner for the use of any content. If the content belongs to other content owners, PREMIER CATERING & EVENTS SRL is not responsible in any way and in any way for this content and the user assumes that it is possible that PREMIER CATERING & EVENTS SRL has not made any content verification. To the maximum extent permitted by the legal regulations in force, PREMIER CATERING & EVENTS SRL cannot guarantee that it can ensure the confidentiality of communications through this site at all times and in all cases; Internet communications are not secure and therefore PREMIER CATERING & EVENTS SRL does not assume any fault and does not accept any responsibility, of any kind, for the content, completeness and accuracy of the information contained in Internet communication, nor for any damage, of any kind, caused by viruses. Likewise, PREMIER CATERING & EVENTS SRL does not guarantee that the site cannot be affected by viruses or other actions that may generate malfunctions or other losses and does not accept any responsibility for them. PREMIER CATERING & EVENTS SRL does not guarantee that the information on the website cannot have errors or omissions, but it makes every effort to correct errors or omissions after PREMIER CATERING & EVENTS SRL becomes aware of them. PREMIER CATERING & EVENTS SRL cannot guarantee the uninterrupted supply of the website. PREMIER CATERING & EVENTS SRL does not guarantee that the website, the servers on which it is hosted, or the e-mails sent by PREMIER CATERING & EVENTS SRL are free of viruses or other potentially harmful computer components. The information included on the site is informative and the user uses the site at his own risk, PREMIER CATERING & EVENTS SRL being exempt from any liability. The information contained in the site cannot be copied, downloaded, modified, transferred, distributed, republished, reproduced or transmitted, in any form and/or by any means, in whole and/or in part, without the prior written consent of PREMIER CATERING & EVENTS SRL. PREMIER CATERING & EVENTS SRL reserves the right, at its discretion, to limit or terminate total and/or partial access to the site and/or to the content on the site, without notice or other obligations. Users can make/send comments, reviews, ratings and any other communications, suggestions, questions or information (all and any hereinafter referred to as "the information"), if their language is civilized and their content is not illegal, obscene, threatening, defamatory, offensive, insulting, does not in any way disturb the private life of other people, does not violate intellectual property rights, does not contain viruses, does not serve promotional campaigns that are not related to PREMIER CATERING & EVENTS SRL, they are not mass emails or any other form of spam. Users must ensure that the information entered by them: i) is realistic, correct, non-deceptive and in accordance with applicable laws, thus respecting the rights of other parties, copyright, trademark, license or other proprietary rights, publicity or privacy; ii) do not refer directly or indirectly to other products and/or persons promoting the sale and purchase of products or services; iii) do not contain advertising materials.

Users can enter information in the sections corresponding to each type of information. If any of the information does not comply with the aforementioned, PREMIER CATERING & EVENTS SRL has the right to remove it without any prior formality and, to the extent permitted by the legal regulations in force, to deactivate the respective user's account. When registering certain information, the user grants PREMIER CATERING & EVENTS SRL a non-exclusive, perpetual, irrevocable, territorially unlimited license and gives PREMIER CATERING & EVENTS SRL the right to use, reproduce, modify, adapt, publish, translate, distribute and display that information. This site uses so-called cookies. Cookies are small files, consisting of letters and numbers, stored by the browser you use to have a better Internet browsing experience. These files allow websites to retain and store useful information about user preferences. The cookies used by the site do not request personal information, nor do they personally identify Internet users. Through the settings made in the browser with which you surf the Internet, you can allow the release or blocking of cookies. More details can be found in the Cookies Policy. PREMIER CATERING & EVENTS SRL can use the e-mail addresses of users, obtained when users access this site and/or when creating an account on the site and/or when purchasing goods and/or experiences and, for the purpose of carrying out of communications related to similar products or services that will be presented on the site. Users have the right to object to such use, both when obtaining the e-mail address and on the occasion of each message, if the customer did not object initially. PREMIER CATERING & EVENTS SRL can send any communications and/or notifications to the address communicated by the user or to any fax or email address of the user/communicated in any way to the user.

If certain terms or conditions become unenforceable, this does not affect the validity or applicability of the other terms or conditions, which will continue to remain in force and produce legal effects as if the terms or conditions that became unenforceable had been unwritten. The limitations or exclusions of any warranties or liabilities contained in these terms and conditions do not affect or prejudice the legal rights of the user who is a consumer.

By force majeure is meant any external event and/or external circumstance, independent of the will of the party invoking force majeure, of an exceptional, absolutely invincible and unavoidable, absolutely unpredictable and irremovable character, and which, occurring after the conclusion of the contract, prevents or delays, in whole or in part, the fulfillment of the obligations arising from this contract. An event that, without creating an impossibility of execution, makes the execution of the obligations of one of the parties extremely expensive is not considered force majeure. Force majeure must be ascertained by a competent authority. Force majeure is the responsibility of the party invoking it, but only to the extent and for the period in which the party is prevented or delayed from performing its obligation due to the force majeure situation. Each party makes every effort to reduce as much as possible the effects resulting from force majeure. The party invoking force majeure shall notify the other party in writing of the proof of the force majeure event, within a maximum of 5 days from its occurrence. The same procedure and method of notification also applies to the termination of the force majeure situation.

By accessing this site and/or any page on the site and/or by accessing and/or using in any way any information on the site, regardless of the method of access and/or use, and/or by expressing any intention to purchase of any goods and/or experiences and/or by purchasing any goods and/or experiences, the user declares that he assumes any exceptional and/or unforeseeable changes in circumstances occurring after the conclusion of this contract, including without limitation any changes that would make manifestly unfair obliging one of the parties to perform the obligation, as well as any risks related to these changes and confirms the non-existence of the right to request in court the adaptation or termination of the contract in case of unforeseen circumstances. By accessing this site and/or any page on the site and/or by accessing and/or using in any way any information on the site, regardless of the method of access and/or use, and/or by expressing any intention to purchase of any goods and/or experiences and/or by purchasing any goods and/or experiences, the user agrees to communication by telephone and/or email for any communications related to the order and/or purchase of any products and/or experiences . Electronic communications constitute full means of evidence regarding the legal relations between the parties and the communications between them. Your Agreement You acknowledge and expressly acknowledge that you have carefully read and accept these T&Cs, in particular the provisions relating to the right of withdrawal, the consequences of withdrawing from the contract with us, our liability and the resolution of disputes and complaints.