Privacy policy
This policy applies to the delicatera.ro online store, owned and operated by PREMIER CATERING & EVENTS SRL, a Romanian legal entity, with headquarters in Bucharest, Berceni road no. 8, sector 4, Bucharest, registered at the BUCHAREST Trade Registry Office with order number J40/10592/2011, CUI: 29064088. If you would like additional information or send us your feedback, please do not hesitate to contact us on e -mail to office@premiercatering.ro
PREMIER CATERING & EVENTS SRL considers access to the protection of personal data an essential right of users, therefore, in full accordance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as with any other applicable legislation on the territory of Romania, we have prepared this document by which we want to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services, including through the site our website.
Any changes to the legislation, our internal practices, the website or the technology used may lead to the modification of this policy, which is why we draw your attention to check the date of the last update and the content of any changes. If we make material changes before they become effective, we will notify you by email (sent to the email address specified in your account) or by a notice on the website. We will consider that you accept the changes if you continue to use the website and your user account after the update date. You can withdraw at any time - in writing - the consent you have given for the use of your data.
If you do not agree with the changes, please stop using the website.
By using this website and creating a user account, you expressly declare that you are at least 18 years old and that you allow us to use your personal data as described in this material. Otherwise, please do not use the website.
INFORMATION COLLECTED
What categories of personal data we process
We generally collect your personal data directly from you, so you have control over the type of information you give us. By way of example, we receive information from you as follows:
When you create a customer account, you send us: e-mail address, first and last name, access password (this password is generated by you during account creation).
Within your personal page (My Account) on the delicatera.ro website, you can add additional information, such as: mobile phone number, delivery addresses.
When you place an order, you provide us with information such as: desired product, name and surname, delivery address, invoicing details, when applicable – data regarding the company you represent (and on behalf of which you act), payment method, number phone.
We may also collect and further process certain information about your behavior while visiting our website in order to personalize your online experience and provide you with offers tailored to your profile.
In the future, if we request other personal data from you, we will inform you and ask for your consent.
On our website we may store and collect information in cookies and similar technologies, according to the Cookie Policy.
We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data of minors.
Informații anonime
Through the cookies and Action Tags that - we and our partners (through advertising servers, content servers, website analysis agents, etc.) - use on this website, we can have access to anonymous information that are related to you:
IP address
The country and server to which your computer is connected;
The operating system, type of browser and computer you are using;
Configuring Java or cookies;
Your purchase preferences and behavior on this website (the pages you visited, the searches you performed and the products you viewed and purchased, the date and time of your visit or order, the number of visits and orders, the number of visits per browsing session and server type, the URLs you came from, the domain names and web pages you browse), your hobbies and lifestyle, the groups you belong to;
Demographic information (number of household members, age, gender) and area code information associated with your server;
Applications and plug-ins, as well as any search terms used on our website;
The address of the website that directed you to our website.
We collect this information in a manner that does not allow you to be personally identified. However, we and/or our partners may at some point associate this information with your identity if you have a user account.
Please read more about the types of cookies and how we use them (including how to disable them) on the Cookies details page.
PURPOSE OF PERSONAL DATA COLLECTION
We will use your personal data for the following purposes:
To provide our services for your benefit.
This general purpose may include, as appropriate, the following:
- a) Creation and administration of the account within the delicatera.ro website;
- b) Order processing, including their receipt, validation, dispatch and invoicing;
- c) Solving cancellations or problems of any nature related to an order, goods or services purchased;
- d) Returning the products according to the legal provisions;
- e) Reimbursement of the counter value of the products according to the legal provisions;
- f) Providing support services, including providing answers to your questions regarding your orders or the goods sold on delicatera.ro.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of the delivery. Also, certain processing subsumed for these purposes is required by applicable law, including tax and accounting law.
To improve our services
We always want to give you the best online shopping experience. For this, we may collect and use certain information related to your Shopping behavior, we may invite you to complete satisfaction surveys following the completion of an order, or we may conduct, directly or with the help of partners, studies and market research.
We base these activities on our legitimate interest in carrying out commercial activities, always taking care that your fundamental rights and freedoms are not affected.
For marketing
We want to keep you informed about the best offers for the products/services that interest you. In this sense, we can send you any type of message (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information on similar or complementary products to those that you have purchased them, information about offers or promotions, information about products added to the "My Account/Cart" section or the "Account/Favorites" section or you have shown interest in purchasing them, as well as other commercial communications such as surveys market and opinion polls, and we may display personalized recommendations on the website. In order to provide you with information of interest to you, we may use certain data regarding your purchasing behavior (e.g. products viewed / added to wishlist / purchased) to create a profile for you. We always ensure that this processing is carried out with respect for your rights and freedoms and that the decisions made on the basis of them do not have legal effects on you and do not similarly affect you to a significant extent.
In all cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:
– Accessing the unsubscribe link displayed in the messages you receive from us; or through
– Contacting PREMIER CATERING & EVENTS SRL by email at the address office@premiercatering.ro
, or by post, at Sos. Berceni no. 8, sector 4, Bucharest
To defend our legitimate interests
There may be situations where we will use or share information to protect our rights and business. These may include:
– Măsuri de protecție a site-ului web și a utilizatorilor site-ului delicatera.ro față de atacuri cibernetice;
– Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
– Measures to manage various other risks.
The general basis for these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all measures we take ensure a balance between our interests and your fundamental rights and freedoms.
Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter.
We will inform you if, in the future, we want to use your data for purposes other than those above, and you will have the opportunity to accept or refuse.
TERM
As a general rule, we will store your personal data as long as you have an account on the delicatera.ro website. You can request us to delete certain information or close your account at any time, and we will comply with these requests, subject to the retention of certain information including after the account is closed, in situations where applicable law (tax or general) or our legitimate interests require it.
WHO CAN ACCESS YOUR DATA PERSONAL
To whom we transmit your personal data
As appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients:
– if applicable, to companies within the same group as PREMIER CATERING & EVENTS SRL;
– courier service providers;
– payment/banking service providers;
– marketing / telemarketing service providers;
– market research service providers;
– providers of accounting services;
– insurance companies;
– IT service providers;
– other companies with which we can develop joint programs for offering our goods and services on the market.
– To third parties-partners who provide us with services (such as providers of e-commerce platforms, couriers who deliver the products, those who host the website, etc.). Our partners are: Google, Facebook, Shopify, Instagram shop by Snapppt, MailChimp);
We have contractual relationships with these third-partners to ensure the security of your personal data that they can access through our website. They have agreed to adhere to our strict standards for providing quality products and services, and can use your data only for the purposes agreed with PREMIER CATERING & EVENTS SRL.
Online payment details (such as credit or debit card numbers) are provided directly to our banking partner – Viva. PREMIER CATERING & EVENTS SRL does not have access to and does not store this information - all of which ends up being processed by Viva. We invite you to read Viva's personal data policy https://www.vivawallet.com/ro_ro/privacy-policy.
If we are under a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third parties under private law is carried out in accordance with the legal provisions on data protection and information confidentiality, based on contracts concluded with them.
PREMIER CATERING & EVENTS SRL does not rent or sell your personal data to other companies.
By using our website, you give us your express consent to transfer your personal data (a) to Shopify servers installed in ServerCentral, 2200 Busse Rd, Elk Grove Village, IL, USA and (b) to countries in the European Union where some of our business partners may learn (only for the purposes indicated in this policy).
To which countries we transfer your personal data
Currently, we store and process your personal data on the territory of Romania.
However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including countries that have not been recognized by the European Commission as having an adequate level of personal data protection.
We will always take steps to ensure that any international transfer of personal data is handled carefully to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, other safeguards such as standard contractual clauses issued by the European Commission or certification schemes such as the Privacy Shield for the Protection of Personal Data transferred from within the EU to the United States of America.
You can contact us at any time using the contact details set out above to find out more about the countries to which we transfer your data and the safeguards we have put in place in relation to those transfers.
How we protect your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, ensuring data redundancy at the same time.
Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet in general or through other public networks is not completely secure, there is a risk that the data will be seen and used by third parties unauthorized parties. PREMIER CATERING & EVENTS SRL will not be responsible when data loss is caused by system vulnerabilities that are not under our control.
We store your information on secure Shopify servers installed at ServerCentral, 2200 Busse Rd, Elk Grove Village, IL, USA, behind a firewall. Shopify (provider of the platform and database serving our website) and ServerCentral (Shopify's hosting provider) assume specific obligations regarding the security of data stored on the servers they operate.
More details on this can be found on the Shopify website and the ServerCentral website. For more information, visit Shopify - Privacy Policy https://www.shopify.com/legal/privacy/customers and ServerCentral - Legal https://www.servercentral.com/legal/.
Also, when you enter your data through your user account, we encrypt the information with Secure Socket Layer (“SSL”) technology.
Bank card data
We do not store your details of payments you make online with your credit or debit card. They are stored and used by Viva Wallet (the secure payment processing partner). Based on our contractual understanding with Viva, we have received all necessary assurances regarding the safety and protection of this data. PREMIER CATERING & EVENTS SRL will not be responsible to you if Viva does not respect - for any reason - the respective contractual conditions.
We invite you to read Viva's policy on the personal data it collects and how it may use it.
Links to other websites
This website may contain links to other websites (which, in turn, may collect information about you). By accessing these links, you are subject to that website's policy. We encourage you to carefully read their privacy policies and terms of use and take appropriate action.
PREMIER CATERING & EVENTS SRL is not responsible for the practices of the respective websites regarding the use of personal data.
YOUR RIGHTS
The General Data Protection Regulation recognizes a number of rights in relation to your personal data.
In order to exercise your rights, you can contact us using the contact details set out above. Please note the following points if you wish to exercise these rights:
Identitate. Luăm în serios confidențialitatea tuturor înregistrărilor care conțin date cu caracter personal. Din acest motiv, va rugam sa ne transmiteti cererile dvs. cu privire la astfel de înregistrări folosind adresa de e-mail aferenta contului deschis pe delicatera.ro. In caz contrar, ne rezervăm dreptul de a vă verifica identitatea prin solicitarea de informatii suplimentare care au ca scop confirmarea identitatii dvs.
Fees. We will not charge a fee to exercise any right in relation to your personal data, unless your request for access to the information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees applied before we settle your claim.
Response time. We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or you have made multiple requests, in which case we will respond within a maximum of two months.
Third Party Rights. We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.
Access
You can ask us:
to confirm whether we are processing your personal data;
to provide you with a copy of this data;
to provide you with other information about your personal data, such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it, what rights you have , how you can make a complaint, where we obtained your data, to the extent that the information has not already been provided to you by this notice.
Correction
You can ask us to correct or complete your inaccurate or incomplete personal data.
Este posibil să încercăm să verificăm exactitatea datelor înainte de rectificarea acestora.
Ștergerea datelor
Ne puteți cere să vă ștergem datele cu caracter personal, dar numai în cazul în care:
they are no longer necessary for the purposes for which they were collected; or
v-ați retras consimțământul (în cazul în care prelucrarea datelor se baza pe consimțământ); sau
dați curs unui drept legal de a vă opune; sau
they were processed illegally; or
we have a legal obligation to do so.
We are not obliged to comply with your request to delete your personal data where the processing of your personal data is necessary:
to comply with a legal obligation; or
for establishing, exercising or defending a right in court.
There are certain other circumstances in which we are not obliged to comply with your data deletion request, although these two are the most likely circumstances in which we may refuse your request
Inaintea exercitarii acestui drept, este important sa va descarcati din contul delicatera.ro si sa va salvati toate documentele aferente comenzilor efectuate pe delicatera.ro, indiferent daca facturarea s-a efectuat catre dvs sau catre o alta persoana fizica sau juridica (cum ar fi: facturile, certificatele de garantie). In cazul in care nu efectuati acest demers inainte de a va exercita dreptul de stergere, veti pierde toate aceste documente iar PREMIER CATERING & EVENTS SRL va fi in imposibilitate de a vi le pune la dispozitie, dupa caz, deoarece procesul de stergere a datelor, respectiv a contului delicatera.ro, cu toate datele si documentele aferente acestuia, este un proces ireversibil.
Restriction of data processing
You can ask us to restrict the processing of your personal data, but only if:
their accuracy is disputed (see rectification section), to enable us to verify their accuracy; or
the processing is illegal, but you do not want the data to be deleted; or
they are no longer necessary for the purposes for which they were collected, but you need them to establish, exercise or defend a right in court; or
you have exercised your right to object and checking whether our rights prevail is ongoing.
We may continue to use your personal data following a restriction request if:
we have your consent; or
to ascertain, exercise or ensure the defense of a right in court; or
to protect the rights of PREMIER CATERING & EVENTS SRL or of another natural or legal person.
Data portability
You may ask us to provide your personal data in a structured, commonly used and machine-readable format, or you may request that it be "ported" directly to another data controller, but in each case only if:
the processing is based on your consent or the conclusion or performance of a contract with you; and
the processing is done by automatic means.
Opposition
You can object at any time, for reasons related to your particular situation, to the processing of your personal data on the basis of our legitimate interest, if you consider that your fundamental rights and freedoms prevail over this interest.
You can also object to the processing of your data for direct marketing purposes (including profiling) at any time without giving any reason, in which case we will stop this processing as soon as possible.
Automated decision making
You can ask not to be the subject of a decision based solely on automated processing, but only where that decision:
produce legal effects with respect to you; or
affects you in another similar and significant way.
This right does not apply if the decision reached by automated decision-making:
it is necessary for us to enter into or perform a contract with you;
is authorized by law and there are adequate safeguards for your rights and freedoms; or
is based on your explicit consent.
Claims
You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:
The National Supervisory Authority for the Processing of Personal Data
B-dul G-ral. Gheorghe Magheru nr. 28-30, Sector 1, cod poștal 010336, București, Romania
Phone: +40.318.059.211 or +40.318.059.212;
E-mail: anspdcp@dataprotection.ro
Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise to make every effort to resolve any problem amicably.
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